FAQ
Q. WHY PLUGGED NETWORKS?
With the sneaker industry being filled with thousands of resellers, it is our number one priority to stand out as a seller with an unmatched customer service department and a team of employees to provide quality handling of orders and a promising, quick delivery timeframe for all purchases. We take immense pride in our authenticity guarantee for all shoes listed on our website. Being sneaker heads ourselves, this is not only a job but a hobby for all of our employees at Plugged Networks. If you have yet to make your first purchase with us, we would love to create a long-lasting customer relationship with you! Give us a try, you won’t regret it.
Q. WHAT IS THE QUICKEST WAY TO CONTACT YOU?
If you have any questions or concerns, please feel free to email us at
PluggedNetworks@Gmail.com or send a message through our Contact page. We strive to provide the best customer service for our clients and can guarantee a reply within 24 hours.
Q. DO YOU ACCEPT INTERNATIONAL ORDERS?
We accept international orders and ship worldwide.
Q. HOW DO YOU SHIP?
All orders are double boxed and handled with extreme care. Orders are shipped through the United States Postal Service within 1-3 business days from the time your order was placed. All orders are shipped using expedited priority mail. After your order has been shipped, it will deliver within 1-3 business.
Q. WHEN WILL I RECEIVE TRACKING INFO FOR MY ORDER?
You will be emailed a tracking number once your order has left our facility and is on the way to the post office. All orders are shipped within 1-3 business days. Please allow 24-72 hours for your tracking number to update once shipped.
Q. WHY DOES IT SAY "NOT FOUND" WHEN I TRACK MY PACKAGE?
It can take up to 24-72 hours for tracking information to update online. If you don't see an update on your tracking number immediately, do not worry! Your order is in the hands of the carrier and will be delivered soon.
Q. WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit and credit cards through our secure checkout.
Q. ARE ALL OF YOUR SHOES AUTHENTIC?
Our inventory is strictly purchased from licensed Air Jordan, Nike, and Adidas retailers such as Footlocker, Finishline, and Champs Sports. If you would like to receive the original receipt from the retailer for the shoes you purchased, email us after ordering and we will include it with your order!
All of our shoes are 100% authentic or your money will be returned, guaranteed.
Q. WHAT IS YOUR RETURN POLICY?
If you receive your order and are not satisfied, you are more than welcome to return it for a full refund at any time! We require the shoes to be sent back to us first and your refund will be processed upon delivery. The shoes must be in the same condition as they were received. If the shoes have been worn, we are unable to process a return. For more information regarding returns, please email us at PluggedNetworks@Gmail.com or send a message through our Contact page.
Q. IF I PLACE A PREORDER IS MY PAIR GUARANTEED?
Yes, all of our preorders are guaranteed. If you preorder a shoe, you are guaranteed to receive it after the release. You will receive a shipping confirmation email with a tracking number once your order has shipped.
Q. WHEN WILL MY PREORDER SHIP?
Your preorder will ship during the time frame listed in the description of the product.
Q. WHY ISN'T MY ORDER PROCESSING SUCCESSFULLY?
We take fraudulent activity seriously and strive to provide a secure marketplace for our customers. Before checking out, please make sure your billing and shipping address are identical and your zip code is correct. If problems still persist, please feel free to email us at PluggedNetworks@Gmail.com or send a message through our Contact page and we will assist you with checking out.
Q: WHAT IS YOUR PRIVACY POLICY?
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. Your information will in no way be distributed outside of Plugged Networks. Your information is kept completely safe.